Have a few users who are unable to open faxes sent to them via Elastix. This is via the option in Extensions to Enable fax and provide an email address.
Two users at the same office running on the same ISP and same mail server, and only one can open faxes. The other one gets a message saying that the PDF is corrupt and can't open the file (both users receive the file via email through an email group).
Users are running Outlook. Recently did a PC rebuild on the computer not able to open the faxes and installed Office 2010 (with all patches). Some faxes work on that PC, but not all of them.
Troubleshooting steps (in no particular order):
a) Skipped creation of PDF and emailed TIFF file instead - also arrives corrupted
b) The fax, when downloaded from the spool folder on the Elastix server and then emailed to the same user will open correctly
c) Moved users to a different email server
One thing I'm wondering about is whether there's an issue with the email template being used or perhaps a conflict in the mime encoding, but I don't have enough experience with this to troubleshoot further.
Does anyone have any thoughts/suggestions?
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